1. Australian Consumer Law (ACL) Statement:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Services supplied by MarketPlace Global must be provided with due care and skill, be fit for any specified purpose, and be supplied within a reasonable time. If a service fails to meet these guarantees, you may be entitled to cancel the service and obtain a refund, or to compensation for the reduction in value of the service below the price paid.

For ACL enquiries in Australia:

MarketPlace Global LLC:  Australia Support

Email: support@marketplaceglobal.com

These statutory rights sit alongside, and are not limited by, our voluntary 90-Day Satisfaction Guarantee.

2. 90-Day Satisfaction Guarantee — Retail & Preferred Customers:

1.    Eligibility: You may return any MarketPlace Global product, opened or unopened for any reason within 90 days of the purchase date.

2.    Condition of return: If reasonably practicable, send the product in its original packaging and with all labels intact; however, a refund will not be withheld if the packaging is unavailable.

3.    Refund amount: We refund 100% of the product price (excluding the original shipping and handling) to the original payment method once the return is received and inspected.

4.    Return freight: Under this voluntary guarantee, return postage is the customer’s responsibility. We recommend using a tracked service.

5.    Return Merchandise Authorisation (RMA): Requesting an RMA (see Section 5) helps us process your refund promptly, but an RMA is not required for claims made under the Australian Consumer Law.

6.    Authorised purchase channels: This guarantee covers products bought directly from a MarketPlace Global Independent Sales Representative (ISR), either face-to-face or through the ISR’s official replicated website. Items obtained via Amazon, eBay, Facebook Marketplace, or any other unauthorised channel are excluded from this voluntary guarantee. (Your statutory rights under the ACL remain unaffected.)

3. 90-Day Satisfaction Guarantee: Independent Sales Representatives:

ISRs may return the unused portion of any product purchased for personal use within 90 days of the purchase date. The following conditions apply:

1.    Refund amount: We refund 100% of the price actually paid by the ISR (exclusive of original shipping and handling) once the return is received and inspected.

2.    Return freight: Under this voluntary guarantee, return postage is the ISR’s responsibility; please use a tracked service.

3.    Condition of return: Where practicable, include original packaging and labeling. A refund will still be issued if packaging is unavailable.

4.    RMA recommended: Requesting a Return Merchandise Authorization (see Section 5) speeds processing but is optional for ACL claims.

5.    Exclusions: This personal-use guarantee does not apply to unsold inventory held for resale. Returns of unsold, resalable inventory by terminating ISRs are covered by Section 7 (Unsold-Inventory Buy-Back).

All other provisions in Section 2 (90-Day Satisfaction Guarantee — Retail & Preferred Customers) apply equally to ISR personal-use returns.

1.    Notify us promptly: Please contact Customer Service as soon as you become aware of any damage, defect, incorrect shipment, or non-delivery—i.e., within a reasonable time under the ACL (ideally within 30 days of receipt or expected delivery).

2.    Our cost: If the issue is covered by the ACL:

• We will supply a pre-paid return label or reimburse reasonable return postage.
• For a major failure, you choose a replacement or a full refund, which includes both the original and return freight charges.
• For a minor failure, we will repair, replace, or refund the product at our option and at no cost to you.

3.    Retain product & packaging: Keep the item and its packaging until Customer Service advises otherwise; we may request photos or the physical product to verify the fault.

5. How to Obtain an RMA and Return Product:

1.    Email request to support@marketplaceglobal.com

2.    Provide your order number, reason for return, and request an RMA.

3.    Clearly mark the RMA on the outer package and ship to the address supplied by Customer Service.

4.    Freight: MPG pays return freight on ACL claims (Section 4). For Satisfaction-Guarantee returns, freight is the customer’s or ISR’s responsibility; use a tracked service.

5.    Refunds are processed to the original payment method within five business days of receipt and inspection.

6. Abuse & Serial Returns:

MarketPlace Global reserves the right to refuse or limit returns under the voluntary 90-Day Satisfaction Guarantee that it reasonably deems excessive, fraudulent, or abusive, except where refusal is prohibited under the Australian Consumer Law.

7. Unsold-Inventory Buy-Back — Terminating ISRs:

• Eligibility — A terminating ISR may return unsold, resalable inventory purchased directly from MarketPlace Global within 12 months of the original purchase date.
• Refund amount — We refund 90% of the net purchase price (exclusive of GST and original shipping). An RMA is required (see Section 5).
• Exclusions — Inventory purchased primarily to qualify for rank advancement, bonuses, or other compensation (“front-end loading”) is ineligible for buy-back. MarketPlace Global may request sales records to verify bona-fide retail demand.

Nothing in this Section limits your rights under the Australian Consumer Law in relation to faulty or misdescribed goods.

8. Effect of Returns and Refunds on ISR Commissions:

ISRs should be aware that customer returns, refunds, chargebacks, and order cancellations may affect commissions and bonuses previously earned or payable on the underlying transaction. Specifically:

1.    Where a qualifying sale is wholly or partly reversed (whether by customer return, refund, credit-card chargeback, or cancellation), commissions and bonuses paid or payable on that transaction may be adjusted, debited, or offset against current or future commissions in proportion to the reversed amount.

2.    Commission adjustments apply to the sponsoring ISR and, where applicable, to Upline ISRs who received commissions or bonuses on the reversed transaction.

3.    If a commission adjustment exceeds the amounts then payable to an ISR, a negative balance may result and will be carried forward and offset against future commissions, subject to Applicable Law.

4.    MarketPlace Global will not seek direct reimbursement from an ISR for negative balances except as permitted by Applicable Law and only to the extent such balances arise from overpayments or adjustments clearly described in the ISR Agreement or the Compensation Plan.

Full details of commission calculation and adjustment are set out in the ISR Agreement and the Compensation Plan.

9. Interaction with Unsolicited Consumer Agreement Cooling-Off Rights:

Under the Australian Consumer Law (Part 3-2, Division 2 of the Competition and Consumer Act 2010 (Cth)), if you purchase a product as a result of an unsolicited consumer agreement—for example, where an ISR approaches you in person at a place other than trade or retail premises, or contacts you by telephone without your invitation, and the transaction value exceeds AUD $100—you have a statutory right to cancel that agreement within 10 business days of signing or receiving the agreement (the “cooling-off period”). If the ISR failed to comply with certain disclosure requirements, the cooling-off period may be extended up to 3 months or 6 months depending on the nature of the non-compliance.

If you cancel during the cooling-off period:

• The agreement is void and any related contracts are also void.
• MarketPlace Global must promptly refund all amounts paid, including original and return freight charges.
• You must return any goods not already consumed, or notify MarketPlace Global of the place where goods may be collected.

These cooling-off rights are separate from, and in addition to, the voluntary 90-Day Satisfaction Guarantee set out in Section 2 above. Where both rights apply, the cooling-off right provides the stronger protection during the cooling-off period (including reimbursement of all freight costs). After the cooling-off period expires, the 90-Day Satisfaction Guarantee remains available for the balance of the 90-day period, subject to its own terms (including that return postage is the customer’s responsibility).

Nothing in the voluntary 90-Day Satisfaction Guarantee limits or restricts your statutory cooling-off rights under the Australian Consumer Law.

This policy is effective 1 May 2026 for orders placed from this date forward.